Term and Conditions

Welcome to Our Family! 👶

Welcome to Cheap Cloud Island Store! We’re delighted to have you as part of our growing family of parents and caregivers. These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. By accessing our site and making a purchase, you agree to these terms.

1. Website Use and Access

Eligibility

You must be at least 18 years old to purchase from our store. By placing an order, you confirm that you are of legal age to form a binding contract.

Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Providing accurate and complete information

Geographic Restrictions

Currently, we ship to most international locations except some Asian countries and remote areas. We reserve the right to limit or cancel orders from specific regions.

2. Products and Services

Product Descriptions

We strive to provide accurate descriptions and images of our baby products including:

• Baby Activity Gyms & Playmats
• Baby Bedding and Clothing
• Baby Toys and Stuffed Animals
• Bath & Potty Essentials
• Baby Gear and Accessories

However, colors may vary slightly due to monitor settings, and we reserve the right to update product information without prior notice.

Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and provide a full refund for that item.

Age Recommendations

Please follow all age recommendations and safety guidelines provided with our products to ensure your baby’s safety.

3. Orders and Payment

Order Process

When you place an order:

• You will receive an order confirmation email
• We process orders within 1-2 business days
• Your order constitutes an offer to purchase, which we accept when we ship the items

Pricing and Payment

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in US dollars unless otherwise specified. We reserve the right to correct pricing errors, even after an order has been placed.

Shipping Information

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipping)

Delivery times are estimates and may vary based on destination and customs processing.

4. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. Our hassle-free return policy includes:

• 15-day return window from delivery date
• Items must be unused and in original packaging with tags attached
• Refunds processed within 5-10 business days after we receive your return

Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

• Baby Bedding removed from original packaging
• Baby Towels & Washcloths with tags removed
• Used Changing Pads & Covers
• Any items with broken hygiene seals

Refund Information

Refunds are issued to your original payment method:

• Credit/Debit Cards: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Original shipping fees are non-refundable.

5. User Responsibilities

Accurate Information

You agree to provide accurate and complete information when:

• Creating an account
• Placing an order
• Requesting returns or exchanges

Proper Use

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information

Product Safety

You are responsible for:

• Following all product safety guidelines
• Using products as intended and according to age recommendations
• Supervising your child during product use

6. Intellectual Property

Our Content

All content on our website, including:

• Text and graphics
• Logos and branding
• Product descriptions and images
• Website design and layout

is owned by Cheap Cloud Island Store and protected by intellectual property laws.

Limited License

We grant you a limited, non-exclusive license to access and use our website for personal shopping purposes. You may not reproduce, distribute, or create derivative works without our express permission.

7. Limitation of Liability

General Limitations

To the fullest extent permitted by law, Cheap Cloud Island Store shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or data
• Damages resulting from product misuse or failure to follow instructions
• Delivery delays due to circumstances beyond our control

Maximum Liability

Our maximum liability to you for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

Product Liability

We stand behind the quality of our products. However, we are not liable for:

• Normal wear and tear
• Damage from improper use or care
• Individual allergic reactions (unless due to manufacturing defect)

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data.

9. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. We encourage you to review these terms periodically.

Continued use of our website after changes constitutes acceptance of the modified terms.

10. Contact Information

For return requests, please use the subject line: “Return Request – Order #[Your Order Number]”